Terms & Conditions

Orders are accepted and goods supplied on the understanding that these conditions of sale are accepted by the buyer.

Please notify us if you have any specific delivery requirements such as restricted access, requirement for tail-lift delivery vehicle or pallet truck. Failure to notify us of special delivery instructions may incur additional charges from our couriers.

It is the responsibility of the buyer to provide the correct delivery information. Due to the nature of the products being delivered, it is essential that a signature is provided on receipt of the goods. We regret that we are unable to leave goods unattended without a signature. Failure to adhere to these conditions may result in an additional delivery charge. We reserve the right to cancel an order if the item cannot be delivered.

Due to the nature of our products we work with authorities including the Police, the Home Office and HM Customs and Excise to restrict chemicals wherever necessary. If we have any suspicion that a customer, be they commercial or private, may be using our products for illicit purposes we will report all instances to the relevant authority.

All information contained within our literature both online and offline (this includes, but is not limited to prices, product specifications, stock levels and delivery estimations) are subject to alteration without notice. At our discretion any substantial changes, such as price increase or change in product specifications, will be notified before dispatch.

None of the products sold by ReAgent is intended for human or animal consumption unless otherwise clearly stated, and is not for use in the preparation of medicine or food without prior approval.

Any advice or recommendation given by the seller, its employees or its agents relating to the use of the goods is supplied in good faith, but it is for the buyer to satisfy himself as to the suitability of the goods for his own particular purpose. The goods are sold under the condition that liability for any personal injury or damage whatsoever to any property, real or personal, arising from the handling or use will in all cases remain with the handler or user. Purchases are made on condition that all substances will be handled in a safe manner by competent persons.

ReAgent holds no responsibility for the applications of our products once they have left our premises. ReAgent uses third party couriers to distribute our products. Whilst we do our utmost to ensure goods are delivered on time, this is beyond our control once orders have been dispatched.

All purchases of goods and services made by customers who do not have pre-agreed credit terms with ReAgent must be paid for prior to dispatch. We also reserve the right to ask for payment in advance from customers with an account. Applications to open an account must be made in writing on the seller’s credit application form. Credit accounts are granted at the sellers discretion.

The buyer shall acknowledge receipt of the goods by signing the delivery note on which the buyer may state the particulars of obvious loss, damage or shortage. Formal notice of loss, damage or shortage of goods shall be made by the buyer in writing to the seller within ten working days and no claims will be entertained unless this condition has been met.

On discovering any defect in the goods, the buyer shall give immediate notice to the seller to enable the complaint to be investigated and no liability shall attach to the seller unless and until this procedure has been carried out.

The liability of the seller for breach of this warrant or for any claim based on any defect in the goods supplied shall not exceed replacement of the goods shown to be defective or, in the seller’s opinion, reimbursement of the price received for the goods.

Pictures shown on our website may differ from the actual product or packaging supplied and we reserve the right to substitute a product or its packaging for a suitable alternative.

Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with the seller until the seller has received payment of the full price of:-

(a) all goods and/or services which form the subject of the contract and

(b) all other goods and / or services supplied by the seller to the buyer under any contract whatsoever

Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and buyer.

Return of Damaged or Unsuitable Goods

Any goods to be returned to ReAgent Chemical Services Ltd (under the trading ‘ReAgent’) must first be authorised in advance by our Sales Team.

Please see list below for items which will not be accepted:-

(a) Chemical containers which have been opened since leaving our Warehouse

(b) Items which have since been removed from ReAgent’s product range

(c) Products which have been specifically sourced for a customer’s order

(d) Items with either an expired shelf life, or a limited shelf life which makes the product unsuitable for resale

(e) ReAgent branded products which have been supplied by a third party supplier

To return any products which have been incorrectly supplied or have been damaged in transit, you must inform ReAgent with 10 working days of the delivery date. These items will be exchanged with suitable replacements where possible, else a refund will be offered.

Any products that do not meet the stated specification would have to be reported within 28 days of receiving the delivery.

Returns that do not fall within the above categories, but are in a fit condition for resale, would be subject to a handling charge of 10% of the order value (subject to a minimum charge of £30.00)

Any returns to ReAgent must be sent by a registered delivery service, or by ReAgent’s own local area delivery service. ADR regulations must be observed when shipping hazardous chemicals.

Please note that ReAgent reserves the right to repair a returned product to fulfil supply requirements. This does not impinge on any quality guarantees provided by ReAgent.

ReAgent is the trading name of Reagent Chemical Services Limited Company registration number 1318854, established 1977.