Frequently Asked Questions

Select a category to view the questions that our sales team are frequently asked. If you’re struggling to find the answer you’re looking for, please contact us and we will do our best to assist you.

Categories:

Purchasing

Why does ReAgent not supply to the public?

Due to the hazardous nature of some of our products, we have taken the decision to only supply our chemicals to registered businesses. Please note that deliveries can only be made to non-residential addresses.

What is a Minimum Order Value?

We have applied a minimum charge of £50 per order (price excludes VAT and delivery). This is because we have to set a minimum batch size due to the nature of chemical manufacturing. All prices on our website are current.

Can I set up a credit account?

Should you wish to set up credit terms with ReAgent, please contact us and we will send back the necessary application form. Please note that orders on account would be subject to a minimum order charge of £250 and approval of a credit account will depend on your company credit score.

Do you offer a discount on bulk orders?

As our services are bespoke to the needs of each customer, we tailor the price once we have received information about the service you require. We may be able to look into adding discount for large or ongoing orders with us.
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Delivery

Can you deliver to a residential address?

No, deliveries can only be made to non-residential addresses. ReAgent can only supply products on a business-to-business basis and can only deliver to registered business addresses. We cannot supply to any address that is not a dedicated premises. i.e. unit/offices/shop/warehouses etc.

How do you deliver hazardous goods?

We use an ADR certified courier to deliver our hazardous goods. You must have someone available to sign for the goods upon arrival, as we cannot leave hazardous goods unattended.

You may be able to collect your items from our warehouse, but please call in advance to arrange this. Depending on the quality of your goods, you may need to show proof of relevant training or a current ADR license to legally transport goods away from our premises.

What is the delivery charge?

When ordering customised products from us, we will advise you on the delivery charge.

The cost of delivery is calculated by the quality of the goods you have ordered.  ADR couriers are more expensive than most other delivery services as they provide a specialised service for carrying hazardous goods.

What is the lead time on orders?

Items that are made to order may take between 7 and 10 working days for delivery. After placing your order, you will receive an order confirmation which will provide a delivery date. If you require a personalised service, we will advise you on the time frame of this.

If you need something urgently, please call before placing your order. You will be given a more specific lead time when we receive details of your order.
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Documentation

Do you provide MSDS?

Yes, Material Safety Data Sheets can be found on our website for most products. If this is not available online, please contact us and we will get back to you as soon as we can. A copy of the MSDS will also be attached to your order confirmation email.

Do you provide a Certificate of Analysis?

Yes, either a Certificate of Analysis or a Certificate of Conformity is available with all of our products.

We can do quality control testing as well as production. Please specify if you would like any further documentation.

Why do I need to sign a declaration form?

Some chemicals are regulated by the Home Office or restricted to commercial use only. These products require that you register for an HMRC license or sign a declaration form before purchase. This will be indicated on our website.

Can you provide a Supplier Approval Form?

Should you wish for ReAgent to complete a supplier approval form, please email this to sales@reagent.co.uk and we will get back to you as soon as possible.

Can you sign a non-disclosure agreement?

Yes, please let us know of you would like us to sign a non-disclosure agreement to protect your intellectual property. Lots of the products we manufacture are blended to the exact specifications of customers, and we keep these formulas and any other information safe.
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Products

How can you offer a 100% quality guarantee?

All products manufactured at our Runcorn site are batch traceable, undergo tight QC controls and we always manufacture in accordance with ISO 9001. We carry out chemical analysis in our laboratory on-site so we know the exact composition of our products.

What is the difference in product grades?

We offer a number of different grades of materials, depending on the purity and certification that is offered. These grades may be tech grade, AR grade or LRG grade. Please contact our Sales Office if you require any information for your specific application and we will help if we can.

Do you supply to the medical/food industries?

As we primarily supply products for technical or industrial applications, most of our products would not be suitable for food or medical applications. If you require larger volumes of food or pharmaceutical grade material, please contact our Sales Team for more information.

How can I get free technical support?

For any questions regarding chemical or technical support, please call us on 0800 990 3258. We are open Monday-Friday between 8.30am and 4.50pm, excluding bank holidays and Christmas holidays.

If you’re having issues with placing an order on our website, please call and we will try to resolve the technical issue or we can take your order over the phone.

Can I use my own branding on products I buy from ReAgent?

Of course – you have the option of using your own branding. Alternatively, you can use the standard ReAgent branding or work with our in-house label designer to create custom packaging. We can even ship products direct to your customers. Please contact us with your specific requirements.

Can you blend chemicals to my own specification?

We are experts in manufacturing chemicals. If you already have a formula you’d like us to follow, we can blend chemicals to your exact specification. We can suggest alternatives if we can think of a safer or cheaper option, and can source raw materials at the best value.
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