The sales team at ReAgent have recently under gone some telephone skills training to better improve relationships with our customers over the phone.
The training took place over the course of one day, in which an external agency provided onsite training in Inbound and Outbound Calling Training. The purpose of the course was to give our expert sales team at ReAgent a better understanding on how to have more successful sales conversations during all phone calling activities. By the end of the course, our sales team hoped to have an enhanced understanding on the following elements:
- Techniques to work through a call.
- A call diagram to follow to maximise results on each call.
- Practiced the key learning points to make your calls more effective.
Developing a relationship during a call
When engaging in a phone call with anybody, it’s important to establish a ground base with that caller. It’s down to each individual call whether you decide to keep the atmosphere very formal, or to let down ones guard and engage with customers on another level. It’s generally not a pre-meditated decision to make, and usually comes down to the moment you begin conversing. A benefit the training provided our staff was being able to identify different approaches to take when it came to each individual callers personalities and character tone. This is a crucial element when having a successful phone call with anybody, let alone a potential or existing customer.
The course was a huge success for ReAgent, so much so we have decided to enroll on a second stage, which should commence in the first week of April 2017.