In This Section

• About ReAgent
• Contact ReAgent
• Customers
• Chemical Manufacturing
• Delivery Information
• Good Manufacturing Practice
• Investors In People (IIP)
• ISO 9001:2008
• ISO 14001:2004
• Location
• Opening Hours
• Policies
• Production Facilities
• Returns
• Terms and Conditions
• Website Information
• Why Buy From ReAgent?

Terms and Conditions

Our Conditions of Sale are as follows.  If you require further information please click here to contact us.

Orders are accepted and goods supplied on the understanding that these conditions of sale are accepted by the buyer.

None of the products sold by ReAgent are intended for human or animal consumption unless otherwise clearly stated, and are not for use in the preparation of medicine or food without prior approval.

Due to the nature of our products we work with authorities including the Police, the Home Office and HM Customs and Excise to restrict chemicals wherever necessary. If we have any suspicion that a customer, be they commercial or private, may be using our products for illicit purposes we will report all instances to the relevant authority.

It is the responsibility of the customer to request and/or download MSDS on any products purchased online.

All information contained within our literature both online and offline (this includes, but is not limited to prices, product specifications, stock levels and delivery estimations) are subject to alteration without notice. At our discretion any substantial changes, such as price increase or change in product specifications, will be notified before dispatch.

Any advice or recommendation given by the seller, its employees or its agents relating to the use of the goods is supplied in good faith, but it is for the buyer to satisfy himself as to the suitability of the goods for his own particular purpose. The goods are sold under the condition that liability for any personal injury or damage whatsoever to any property, real or personal, arising from the handling or use will in all cases remain with the handler or user. Purchases are made on condition that all substances will be handled in a safe manner by competent persons.

By placing an order, you agree to opt-in to any mailing lists used by the ReAgent group of companies for contact purposes. You may unsubscribe to such correspondence at any time.

ReAgent holds no responsibility for the applications of our products once they have left our premises. ReAgent uses third party couriers to distribute our products. Whilst we do our utmost to ensure goods are delivered on time, we cannot hold any responsibility for goods once they have been dispatched.

All purchases made by customers who do not have a well-established trading history with ReAgent must pay for goods and services prior to dispatch. We also reserve the right to ask for payment in advance from customers with an account. Applications to open an account must be accompanied by the names and addresses of two trade references and a banker's reference and are granted at our discretion.

The buyer shall acknowledge receipt of the good by signing the delivery note on which the buyer may state the particulars of obvious loss, damage or shortage. Formal notice of loss, damage or shortage of goods shall be made by the buyer in writing by post direct to the seller within three days and no claims will be entertained unless this condition has been met.

The liability of the seller for breach of this warrant or for any claim based on any defect in the goods supplied shall not exceed replacement of the goods shown to be defective or, in the seller's opinion, reimbursement of the price received for the goods.

On discovering any defect in the goods, the buyer shall give immediate notice to the seller to enable the complaint to be investigated and no liability shall attach to the seller unless and until this procedure has been carried out.

Pictures may differ from the actual product or packaging shown in images and we reserve the right to substitute a product or its’ packaging for a suitable alternative.

ReAgent is the trading name of Reagent Chemical Services Limited, company registration number 1318854, established 1977.