Technical Support

Technical Support Offered at ReAgent

At ReAgent, we offer both pre- and post-sales technical support, at no extra cost to our customers. With a dedicated team of technical experts with PhD-level qualifications, we work closely with you to get the product right, make suggestions to improve the product quality, and help save you money by choosing the most efficient production process.

We view working with our customers as a collaborative effort, and will always go that extra mile to ensure your needs are met. No matter what you need advice on, our friendly experts are on-hand with answers to your questions before, during, and after you place your order.

What Type of Support Do We Offer?

ReAgent offers a variety of support that will depend on your specific needs. Some of the questions you may have about the different types of technical support we offer are answered here.

  1. Can you supply Certificates of Analysis (CoA) with products?

    Certificates of Analysis verify that we have met our stringent quality standards (ISO 9001:2015) and manufactured the product to your specifications.

    A CoA or a Certificate of Conformity is available with all the products we manufacture. These are available at any time upon request, or as a standard requirement to fulfilling an order. To request a copy, please contact us with your batch number.A person performing a quality check.

  2. Can I have a Safety Data Sheet (SDS) for a product?

    Ensuring our customers use our products safely is a priority to us. Our SDS database provides a complete list of all the safety data sheets related to every chemical on our website. It also automatically updates every time a new SDS is created.

    At the bottom of our SDS database, we’ve provided some key information about material safety data sheets to help you understand them as fully as possible. We detail the sections and subsections of an SDS, the different types of hazards to be aware of, how to read an SDS, and so on.

    It’s important to note that an SDS shouldn’t be taken as a complete source of information about a chemical. It serves as a general summary and doesn’t include any local legislation that may affect the specific chemical.

    If you’re unable to find the one you need, please contact us and we’ll provide you with a product’s SDS as soon as possible. We also include a copy with your order confirmation email.

  3. How do I qualify for free technical support?

    All prospective and current customers automatically get access to free technical support from our friendly team. We’re with you every step of the way to ensure your needs are met and your questions are answered.

    Free technical support is available over the phone, by email, or in person – whichever works best for you. We’re always happy to help!

  4. How can you offer a 100% quality guarantee?

    All products manufactured at our site are batch traceable and undergo tight QC controls. Additionally, we always manufacture in accordance with several quality standards, including the ISO 9001 Quality Standard, the ISO 14001 Environmental Standard and the ISO 45001 Standard for Occupational Health & Safety.

    We also carry out chemical analysis in our laboratory on-site, so we always know the exact compositions of our products. If your product is to be used in the medical field, we are also accredited to the ISO 13485 Standard for Medical Devices, ensuring we can provide that extra level of quality.

Our Quality Control Lab Facility

Technical Support of quality checks being completed in lab

Our state-of-the-art manufacturing facilities include a modern, air-conditioned quality control lab where our expert chemists work on product development. Our range of specialist equipment allows us to conduct a variety of tests to ensure every product is manufactured to our strict quality standards as well as the customer’s specific parameters.

Our QC lab equipment includes:

  • Autotitrator, for acid-base, redox, and silver titrations
  • pH/ conductivity meters
  • Viscometers
  • UV – Vis spectrophotometer
  • Moisture balances for determination of solids content
  • Density measurements

We can also carry out a range of compendial tests to set methods. In addition to our QC lab, our manufacturing facility includes class 7 cleanrooms that allow us to manufacture products for medical devices.A staff member of ReAgent Chemicals in a cleanroom.

Meet Our Technical Support Team

Our technical support team is made up of knowledgeable experts with PhD-level qualifications, and they are all eager to help. Simon, ReAgent’s Technical Manager, says:

Simon Technical Manager“One of my favourite parts of the job is working with customers. We want to do everything we can to give them a good experience and provide them with support. I work with customers to ensure their tech specifications are correct, and that their product meets our stringent quality standards. Customers can feel free to contact me any time before, during, or after their purchase.”

Simon, Technical Manager

Product Testing at ReAgent

Maintaining high quality standards is key to everything we do at ReAgent, from our QC labs and cleanrooms to our specialist equipment and list of accreditations.

Products go through a rigorous testing process before we even start manufacturing. They are tested regularly to ensure they conform to regulations and meet our high quality standards, giving you that extra peace of mind.

If you’re looking for chemical manufacturing services, from chemical blending to contract manufacturing, check out the range of specialist services we offer. We’re happy to chat with you further about what you’re looking for and how we can help. Contact our technical team today.

How can ReAgent help you?

“All enquiries are treated as confidential – we never share your details”
Kerry
Customer Service
“Our manufacturing facility is accredited to ISO 9001, ISO 13485, ISO 14001 and ISO 45001”
Darren
Sales Director
“We provide comprehensive technical support with every enquiry”
Jo
Account Director
Jane Fletcher
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5/5
Always have excellent service from yourselves from ordering product to delivery.
Kevin Wallcroft
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5/5
A particularly easy to deal with chemical company. I telephoned, got all the advice needed with excellent friendly service. My chemicals arrived the very next day. Very happy!
Joanne King
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5/5
Fast efficient service, was kept updated on order throughout. Can not fault ReAgent sales and delivery processes.
Hebe Arat
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5/5
Their customer services were very helpful, sending us all the lab reports we needed, before we even bought from them. Then, once we ordered the product came very quickly.

“All enquiries are treated as confidential – we never share your details”
Kerry
Customer Service

“Our manufacturing facility is accredited to ISO 9001, ISO 13485, ISO 14001 and ISO 45001”
Darren
Sales Director

ReAgent team headshot - sales team

“We provide comprehensive technical support with every enquiry”
Jo
Account Director

Shahryar Nafici
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This is around 10 years that I am ReAgent chemical user, very good quality and also very on time delivery.
Kevin Wallcroft
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A particularly easy to deal with chemical company. I telephoned, got all the advice needed with excellent friendly service. My chemicals arrived the very next day. Very happy !
Joanne King
Read More
Fast efficient service, was kept updated on order throughout. Can not fault ReAgent sales and delivery processes
Hebe Arat
Read More
Their customer services were very helpful, sending us all the lab reports we needed, before we even bought from them. Then, once we ordered the product came very quickly ( the next day!)