Unbelievably, another decade has almost gone by and this time of year always finds us reflecting back on our successes, mistakes, and what we’ve learned. 2019 has been quite a year for ReAgent, from settling into our new factory to gaining more quality certifications, employing more team members to help facilitate our considerable growth, and launching a new three-year business plan. Here are just some of ReAgent’s highlights from this year…
Gaining ISO 13485 accreditation
In August 2019, ReAgent achieved ISO 13485 accreditation. This international ISO standard demonstrates that we meet the stringent requirements of a quality management system specific to the medical devices industry.
Holding this accreditation means any customers with a requirement for in vitro diagnostic reagents will know that the manufacturing processes and controls we have in place at ReAgent are suitable for chemicals used in medical devices. They will also have the assurance of quality and compliance, and be confident that ReAgent is a credible, trustworthy manufacturer of bespoke IVD reagents. And that leads us neatly on to the next highlight…
Launching our biological reagent manufacturing service
We now supply bespoke reagents including biological buffers, bioprocessing reagents, and in vitro diagnostic reagents. We manufacture both off-the-shelf biological reagents, and we work with customers to create bespoke formulations or make changes to existing formulations.
Implementing a new business plan
At the end of 2018, we announced our new three-year business plan, running from 2019 through to 2021.
Some of the main points in our plan include:
- Increased investment into the business to drive improvements
- A new technical team designed to enhance our technical capabilities
- Product, productivity and process improvements
- New ISO quality accreditations (with ISO 13485 already done!)
- Attaining the highest level of Investors in People – IIP Gold
- Implementing a company-wide training program
- A long-term plan for global expansion
Richard Hudson, ReAgent’s Managing Director, says, “ReAgent has been going from strength to strength, and I’m looking forward to the next chapter and implementing our new business plan. I have great ambitions for ReAgent as a company, and for everyone who works here. I’m certain that together we can go on to even greater success.”
Adding to our portfolio of websites
Back in September, we launched another website, chemicals.ie. Along with reagent.ie, this site allows us to maximise our trade opportunities with the important market of Ireland. Going from strength to strength since launch, the site has an online chemical store, a blog about everything chemicals, and downloadable material safety data sheets. So that it’s tailor-made for the Irish market, the site has:
- The domain extension .ie, which makes the site more accessible and relevant for customers in Ireland by appearing in their local territory
- Pricing in Euros rather than GBP
- No VAT included
Creating new videos
This year we introduced Rachel, our animated chemist and expert host who explains what happens at ReAgent when you place an order. This video, called ‘What happens when you place an order on www.chemicals.co.uk?’, shows what happens when you order off-the-shelf chemicals online. Watch the video to see how we process orders right through to delivery. You can watch the video right here:
We’re also in the process of putting together new company videos and started filming this December. The first of these videos will be a history of ReAgent. It features our founder, Derek Millard, his son-in-law, Steve Hudson, and Steve’s son and current CEO, Rich Hudson. Watch this space for a video coming soon!
We hope that you have also had a successful year, and we’d like to take this opportunity to wish you a very happy Christmas and a prosperous 2020.