When we receive a new enquiry, one of the questions we’re commonly asked (and rightly so!) is when the customer can expect to receive their product. Because we manufacture a wide range of chemicals and offer different chemical services, the answer can be different depending on your requirements.
At ReAgent, we manufacture custom-made chemicals either from your formulation or through working in partnership with you to create the chemical you need. We also have an online chemicals shop, where you can buy off-the-shelf chemicals.
While we will endeavour to ensure your products reach you as quickly as possible, the lead times on our products can be very different depending on whether they’re custom-made or off-the-shelf. Our average lead time across all products is five days.
Delivery times for bespoke chemicals
If you have a requirement for complex or long-running, large-batch bespoke items, they will probably require longer lead times simply because the process involved can be very in-depth. It can include things like:
- Understanding your requirements
- Making prototypes
- Setting up the production schedule and method of manufacture
- Ensuring all health & safety and environmental legislation is met
- And much more…
And this is all before we can start to scale up the production process. There’s a good reason for it though – it’s important to get everything right so that you receive the highest quality product possible and the manufacturing processes all run smoothly because they’ve been thought through and put in place correctly.
Throughout the process of manufacturing a new chemical, we’ll always communicate with you in plenty of time, and be open and honest about your delivery date.
Delivery times for off-the-shelf chemicals
Most chemicals for sale on our website are list items that are held in stock, and they have a much quicker turnaround time. If the chemical you need is in stock, it can be available within 24-48 hours.
If it isn’t in stock, we’ll start the manufacturing process and confirm a delivery date with you. The delivery date will depend on how quickly we can source the raw materials, our production processes, and any out-of-house testing we may have to do.
All products are quality checked and all batches are fully traceable according to procedures defined by the ISO 9001 Quality Management System.
Our delivery performance
92% of our products are delivered on time, in full, according to our most recent delivery performance metric which took an average over six months in 2019.
We’ll always tell you when you can expect to receive your order by sending you a confirmation of your delivery date.
All content published on the ReAgent.co.uk blog is for information only. The blog, its authors, and affiliates cannot be held responsible for any accident, injury or damage caused in part or directly from using the information provided. Additionally, we do not recommend using any chemical without reading the Material Safety Data Sheet (MSDS), which can be obtained from the manufacturer. You should also follow any safety advice and precautions listed on the product label. If you have health and safety related questions, visit HSE.gov.uk.