Why Choose ReAgent?

Why choose ReAgent? Join our growing list of happy customers who have benefitted from our expertise, experience, flexibility, and ability to adapt to almost any chemical manufacturing requirement. Here are just a few reasons why partnering with ReAgent will support your business.

1. Industry-leading customer service

One of the main reasons businesses keep coming back to ReAgent is the quality of our customer service. We believe that forging mutually beneficial business relationships is the best basis on which to manufacture high quality and successful products.

2. A focus on quality

We’ve been in business for almost 50 years and during that time we’ve built up an extensive range of practical experience to back up our various quality standards. Just some of the standards we hold include:

  • ISO 9001
  • ISO 14001 environmental accreditation
  • ISO 13485 for medical devices
  • ISO 45001 for occupational health and safety
  • Investors in People

3. Pre- and post-sales support

Our first-class customer support is an integral part of the service we offer, and it doesn’t stop once we’ve delivered your product. Our open-door policy means we’re always on hand to work through problems, share solutions, and discuss ideas either in person, over the phone, or via email.

4. Robust order management

Our fully automated, bespoke order and fulfilment system has been designed specifically to meet our and our customers’ needs. In the spirit of LEAN manufacturing, it’s constantly being updated and improved as our requirements evolve. This system controls the flow of orders through our facility from the moment an enquiry is made to the moment it arrives at your door, giving full traceability on every batch.

Ready to discuss your requirements?

Call our technical sales team on 0800 9555 798

5. We help you streamline your supply chain

We’ll fit into your existing supply chain seamlessly – no matter what your existing capacity. We can even help you manage your supply chain if you need us to. Whether you just need our contract packing or contract blending services, or you’re looking for a complete solution including raw material sourcing and delivery to your customers, we have the capacity to handle your needs.

ReAgent detailed order process
From initial order to delivery to your customers, ReAgent can step in at any point to integrate seamlessly with your supply chain

6. We’re focused on customer value

We continually invest in our ever growing, multi-disciplined production, warehouse, office, and dispatch teams, all of whom are dedicated to realising every aspect of our customers needs from initial contact right through to delivery.

Our flexibility and adaptability mean we can shape our manufacturing facility around your needs, reducing waste in our manufacturing processes and enabling us to pass on more value to you.  Using the principles of LEAN and GMP, we ensure all our processes are continually evaluated for any opportunity to improve, reduce waste, enhance value, and ensure safety.

7. Capacity to adapt to the needs of any industry

Chemicals are everywhere, and chemistry plays a fundamental part in everyone’s lives whether they know it or not. That’s why, as a specialist chemical manufacturing company, we are prepared to adapt to the needs of any industry. Our customers are from a range of industries, including automotive, pharmaceutical, aviation, energy, life sciences, and many more.

8. We welcome customer audits

If your product or the needs of your particular industry require us to develop or learn new industry-specific processes and manufacturing techniques, we’ll undertake this as a matter of course. If you choose to, you can audit our facility to ensure we meet your requirements either before or after placing an order with us.

ReAgent being audited by a customer
ReAgent being audited by a customer

9. We’re up-to-date with global chemical legislation

We also take responsibility for keeping on top of any legislative or regulatory changes which may affect the products we manufacture. Where necessary, we’ll supply a new MSDS (Material Safety Data Sheet) at no additional cost or work on a functional alternative to reduce toxicity.

How can ReAgent help you?

What happens to my enquiry?

Your message is sent directly to our dedicated customer service support team where it is distributed to the department best suited to help you. During office hours one of our staff members will promptly email you back or give you a quick call to discuss your requirements or respond to your question. All without obligation or sales pressure. We are here to help you, and are dedicated to “above and beyond” levels of customer service.

Kerry L Customer Service
“All enquiries are treated as confidential – we never share your details”
Kerry
Customer Service
Darren W Technical Director

“Our manufacturing facility is accredited to ISO 9001, ISO 13485, ISO 14001 and ISO 45001”
Darren
Technical Director

Jo S Account Director
“We provide comprehensive technical support with every enquiry”
Jo
Account Director
Jane Fletcher
Google Logo
5/5
Always have excellent service from yourselves from ordering product to delivery.
Kevin Wallcroft
Google Logo
5/5
A particularly easy to deal with chemical company. I telephoned, got all the advice needed with excellent friendly service. My chemicals arrived the very next day. Very happy!
Joanne King
Google Logo
5/5
Fast efficient service, was kept updated on order throughout. Can not fault ReAgent sales and delivery processes.
Hebe Arat
Google Logo
5/5
Their customer services were very helpful, sending us all the lab reports we needed, before we even bought from them. Then, once we ordered the product came very quickly.
Kerry L Customer Service

“All enquiries are treated as confidential – we never share your details”
Kerry
Customer Service

Darren W Technical Director

“Our manufacturing facility is accredited to ISO 9001, ISO 13485, ISO 14001 and ISO 45001”
Darren
Technical Director

ReAgent team headshot - sales team

“We provide comprehensive technical support with every enquiry”
Jo
Account Director

Shahryar Nafici
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This is around 10 years that I am ReAgent chemical user, very good quality and also very on time delivery.
Kevin Wallcroft
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A particularly easy to deal with chemical company. I telephoned, got all the advice needed with excellent friendly service. My chemicals arrived the very next day. Very happy !
Joanne King
Read More
Fast efficient service, was kept updated on order throughout. Can not fault ReAgent sales and delivery processes
Hebe Arat
Read More
Their customer services were very helpful, sending us all the lab reports we needed, before we even bought from them. Then, once we ordered the product came very quickly ( the next day!)