Client Background
Camida, a specialised chemical sourcing company, faced a significant challenge post-Brexit regarding UK REACH registration. With new regulations and the need for materials to be REACH-registered, Camida were looking for a reliable partner to help them navigate these changes with the right services.
Business Objectives
Gary Whyte, Commercial Manager at Camida, recounts his introduction to ReAgent three years ago:
“I had a project on and I was told internally that the people to speak to were ReAgent.”
Camida recognised the importance of finding a partner with the expertise and capability to assist them in achieving UK REACH compliance. After evaluating potential partners, Camida decided that ReAgent stood out as the best-suited company for the task. They were impressed by our expertise, reliability, and ability to provide chemical solutions tailored to their needs.
“When we first started the project, we looked at the marketplace… ReAgent were the best partner to go to.”
This decision was based on ReAgent’s proven track record, expertise in regulatory compliance, and ability to deliver on time and to satisfaction. Working with a supplier who could offer practical support and a collaborative approach was seen as key to their success.
Why Camida Chose ReAgent
The partnership with ReAgent proved instrumental in Camida’s ability to secure and maintain business opportunities. Gary notes this, saying:
“The work that ReAgent did enabled us to gain that business and keep the business.” Our timely and high-quality work ensured that Camida met its obligations and retained valuable customers.
Gary also highlights the unique dynamics of Camida and ReAgent’s relationship, and how the partnership mindset underscores the mutual trust, transparency, and collaboration between our two companies, resulting in successful outcomes for both parties:
“It’s a partnership we have rather than a customer/supplier relationship, and that’s key for us.”
The Results
Working with ReAgent had a clear, positive impact on Camida’s business. By providing reliable, high-quality chemical solutions, ReAgent helped Camida win new business and keep existing customers, making it easier to meet their commitments. The partnership built trust and teamwork, going beyond a typical supplier relationship.
Looking ahead, Gary says that Camida sees ReAgent as a trusted partner for future chemical manufacturing services.
“As the future goes, and currently, ReAgent are definitely a partner that we go to first.”
With ongoing projects in various sectors, Camida anticipates continued growth and success supported by ReAgent’s professionalism, reliability, and quality. Based on their positive experiences, Gary’s recommendation shows how much Camida values the partnership and the results it delivers.:
“If a customer or a competitor came to me and asked for a recommendation on a specialist solution, I would definitely recommend ReAgent.” This endorsement speaks volumes about the professionalism, reliability, and quality of service provided by ReAgent.
