Client Background
Since its founding in 1978, Ubichem has established itself as a trusted partner for the supply and sourcing of fine chemicals, intermediates, APIs, and excipients. From its UK base, where operations include administration, warehousing, and distribution, through to its research and production facilities in Hungary.
As they supply technical solutions into the sciences, pharmaceutical, nutraceutical, and agriscience industries, ReAgent started purchasing raw materials from them over two decades ago. From this, a strong business relationship formed, and Ubichem started using ReAgent’s chemical manufacturing services, and a true partnership was formed.
Some of the products ReAgent started to supply a couple of decades ago and still supplies to Unichem include silver nitrate and sodium chloride. Both of these chemicals are used in the manufacture of wound care products as their properties mean they can kill cultures and minimise the risk of infection.
ReAgent’s consistent dedication to maintaining quality standards in our work has meant that we have become the reliable shoulder Unichem can lean on when it comes to chemical supplies, whether they need to expand production or reduce it as needed.
Meet Sarah Ross, Ubichem’s Business Development Manager
As the woman in charge of driving revenue and growth to Ubichem, Sarah Ross knows what it takes to not only do the job well, but keep the momentum going over time.
Here’s what she had to say:
“I like to work with ReAgent because I find that the people there are easy to work with. They’re very friendly, very professional. Nothing is a problem. Everything is reasonably flexible. If we do have a problem, it’s handled in a professional manner. Very accurate information is fed back out.
“I myself need quite a lot of assistance from the team members here at ReAgent, and I get that. And that’s massively helpful, certainly to me.”
How do you see your relationship with ReAgent developing?
Through consistent communication, transparent quality control, and adaptable production capabilities, we make sure that growth is sustainable and built on a foundation of trust. This means that our relationships with clients, especially long-term ones, remains mutually beneficial:
“The service that ReAgent provides us is good, very positive, so we’re certainly in a position where more business could come to ReAgent, depending on what we do in the future, and we’re certainly growing our business so there’s potential there.”
Would you recommend ReAgent?
Over time, our commitment to service, communication, and technical expertise builds a level of trust that makes referrals feel natural. Still, it is always a point of pride to hear praise like that from Sarah:
“I would recommend ReAgent purely and simply based on the level of service that I’ve received over the past 15 months.
“As a key account manager for one of Ubichem’s biggest accounts, I have to be sure that they get what they need, but in order for them to get what they need, I have to get what I require, and I would recommend ReAgent based on the fact that I’ve had no issue in the time that I’ve dealt with them on the project.
“If anything, I’ve had assurance that what ReAgent offers is of very high standard. I’ve had assistance, and any queries I’ve had, I think the knowledge here is immense, and I’ve learnt a lot from ReAgent.”
This level of support and expertise is why our name is often passed on through word of mouth, leading to new partnerships that begin with a recommendation. For us, there’s no greater endorsement than a client telling someone else that working with ReAgent is the right choice.
Find out more about our contract manufacturing services, or contact a member of our team today.
