Company Policies

ReAgent’s Company Policies

We employ a number of policies, including an Environment Policy, Quality Policy, and Smoke Free Policy.

The information contained within these policies is made publicly available for the benefit of third party stakeholders’ including, but not limited to, both customers and suppliers.

About Our Policies

Although we strive to keep the information within our policies up to date, it is subject to change without notice and should not form part of a decision making process.

In some instances, these policies may only contain an overview or part of a more detailed document. Our Quality Policy is a prime example of this, as it is part of a much longer, more detailed document. That said, the above links to our policies can provide an example of the sort of thing we have in place to enquire the quality of our products and services.

Other policies exist which have not been uploaded to our website, however please note these too are subject to change without notice.

For more information about ReAgent’s company policies, please get in touch.

Ready to discuss your requirements?

Call our technical sales team on 0800 9555 798

How can ReAgent help you?

Send us a message and our friendly team will get back to you within one business day.

What happens to my enquiry?

Your message is sent directly to our dedicated customer service support team where it is distributed to the department best suited to help you. During office hours one of our staff members will promptly email you back or give you a quick call to discuss your requirements or respond to your question. All without obligation or sales pressure. We are here to help you, and are dedicated to “above and beyond” levels of customer service.

Prefer to call?

Call us FREE on 0800 9555 798. Overseas? Call +44 1928 716903. Available 8:30am – 5pm, Monday to Friday.
Kerry L Customer Service
“All enquiries are treated as confidential – we never share your details” Kerry Customer Service
Darren W Technical Director
“Our manufacturing facility is accredited to ISO 9001, ISO 13485, ISO 14001 and ISO 45001” Darren Technical Director
Jo S Account Director
“We provide comprehensive technical support with every enquiry” Jo Account Director

Jane Fletcher

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5/5

Always have excellent service from yourselves from ordering product to delivery.

Kevin Wallcroft

Google Logo
5/5

A particularly easy to deal with chemical company. I telephoned, got all the advice needed with excellent friendly service. My chemicals arrived the very next day. Very happy!

Joanne King

Google Logo
5/5

Fast efficient service, was kept updated on order throughout. Can not fault ReAgent sales and delivery processes.

Hebe Arat

Google Logo
5/5

Their customer services were very helpful, sending us all the lab reports we needed, before we even bought from them. Then, once we ordered the product came very quickly.

Kerry L Customer Service

“All enquiries are treated as confidential – we never share your details”
Kerry
Customer Service

Darren W Technical Director

“Our manufacturing facility is accredited to ISO 9001, ISO 13485, ISO 14001 and ISO 45001”
Darren
Technical Director

ReAgent team headshot - sales team

“We provide comprehensive technical support with every enquiry”
Jo
Account Director

Shahryar Nafici
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This is around 10 years that I am ReAgent chemical user, very good quality and also very on time delivery.
Kevin Wallcroft
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A particularly easy to deal with chemical company. I telephoned, got all the advice needed with excellent friendly service. My chemicals arrived the very next day. Very happy !
Joanne King
Read More
Fast efficient service, was kept updated on order throughout. Can not fault ReAgent sales and delivery processes
Hebe Arat
Read More
Their customer services were very helpful, sending us all the lab reports we needed, before we even bought from them. Then, once we ordered the product came very quickly ( the next day!)