Client Background
Cardinal Global Logistics started with just a £15,000 investment, and has since grown into a £500 million turnover company. They’re now the largest employee-owned freight forwarding company globally.
Simon Tasker, ReAgent’s Managing Director, recalls the challenges we faced when we started shipping products to the Far East and how we worked with Cardinal in a true partnership to deliver products on time and in full.
Business Objectives
By combining ReAgent’s expertise in chemical manufacturing and packaging with Cardinal’s logistics capabilities, we’ve created a seamless end-to-end service, making sure that products not only meet exacting quality standards but also reach customers around the world safely, on time, and in full compliance with international regulations.
Simon recalls the initial contact between ReAgent and Cardinal:
“A customer in the Far East was asking us to arrange freight and deal with all the customs clearances ourselves. We contacted the Department of Trade and International Trade, and they put us in contact with Cardinal Maritime.”
Since we manufacture many chemical solutions that have to be temperature-controlled, warehousing also needs to be temperature-controlled and bonded, meaning it has pre-customs clearance.
Cardinal Global Logistics stepped in, and together we were able to set our supply chain up very quickly.
Why ReAgent Works With Cardinal Maritime
Dean Forkin, Export & Client Experience Manager at Cardinal Maritime, recounts the evolving partnership:
“The relationship with ReAgent is more like a partnership. We don’t treat them as a customer. There’s an open flow of dialog and bookings well in advance.”
He also highlights the importance of understanding ReAgent’s needs, especially with the number of services provided:
“We have quite a clear communication process so we know what you need. And being able to deliver on that is, you know, is paramount to us.”
Shared culture & values
ReAgent and Cardinal Maritime share a commitment to excellence, integrity, and collaboration, fostering a partnership grounded in common values. Simon goes on to emphasise the two companies’ cultural alignment:
“I think the service level comes from the fact Cardinal has a very similar culture to ReAgent. They’re very employee-focused, but they’re also very customer service-focused as well.”
This shared culture ensures that every project is approached with the same high standards, clear communication, and client-focused mindset, delivering consistent, reliable results across every stage of the supply chain.
The Results
The future looks bright for both companies, with Dean speaking excitedly of upcoming challenges and growth:
“Certainly continuous growth year on year; we’re seeing the volumes increase and this is spread across different modes of transport. So initially, we’re moving air, road, and now, because of Brexit, we’re doing a lot of import customs clearance or customs clearance requirements for ReAgent through our bureau office.
“Culturally, we find ourselves aligned with ReAgent. We both heavily invest in our staff and our people. We’re two companies that are continuing to grow and innovate in our space. So I expect our relationship will see mutual success.”
