View the questions our team is frequently asked. If you can’t find the answer you’re looking for, please contact us and we will be happy to help you.
Purchasing
Due to the hazardous nature of some of our products, we have taken the decision to only supply our chemicals to registered businesses only. Please note that deliveries can only be made to non-residential addresses.
Our minimum order value is £100 per order, excluding VAT and delivery. This is because we have to set a minimum batch size due to the nature of chemical manufacturing.
Should you wish to set up credit terms with ReAgent, please contact us and we will send you a credit account application form. Please note that orders on account are subject to a minimum order charge of £250 and approval of a credit account will depend on your company credit score.
As our services are bespoke to the needs of each customer, we tailor the price once we have received information about the service you require. We may be able to look into adding discount for large or ongoing orders with us.
We supply to businesses, institutions, and organisations across a wide range of industries worldwide. These include the medical, pharmaceutical, manufacturing, engineering, electronics, life sciences, environmental, and food sectors. While we do not sell to the general public, we are well-equipped to work with companies of all sizes, from small start-ups to large multinational corporations.
Yes, we offer samples and trial batches for many of our products and formulations. This is particularly useful for customers who need to carry out testing, small-scale trials, or R&D before placing a larger order. If you’re interested in requesting a sample, please contact our team and we’ll be happy to discuss your requirements.
We accept several convenient payment methods, including bank transfer and credit card. You can also apply to open a credit account with us, subject to approval. Our aim is to make the ordering and payment process as simple and flexible as possible for your organisation.
Yes, we regularly supply chemicals and chemical services to customers all over the world. Whether you’re in Europe, North America, Asia, or beyond, we can usually accommodate your requirements. Please get in touch with our team to discuss delivery options, documentation, and any country-specific regulations that may apply to your order.
Delivery
No, deliveries can only be made to non-residential addresses. ReAgent can only supply products on a business-to-business basis and can only deliver to registered business addresses. We cannot supply to any address that is not a dedicated premises. i.e. unit/offices/shop/warehouses, etc.
We use an ADR-certified courier to deliver our hazardous goods. You must have someone available to sign for the goods upon arrival, as we cannot leave hazardous goods unattended.
You may be able to collect your items from our warehouse, but please call in advance to arrange this. Depending on the quality of your goods, you may need to show proof of relevant training or a current ADR licence to legally transport goods away from our premises.
The cost of delivery is calculated on your order volume and delivery location. ADR couriers are more expensive than most other delivery services as they provide a specialised service for carrying hazardous goods.
Items that are made to order may take between seven and 10 working days for delivery. After placing your order, you will receive an order confirmation which will provide a delivery date. If you require a specialised service, we will advise you on the time frame for this.
If you need something urgently, please call before placing your order. You will be given a more specific lead time when we receive details of your order.
We are happy to work with your preferred logistics providers. If you have a courier account, freight forwarder, or specific delivery instructions, just let us know during the ordering process. Our team will work with you to ensure your delivery is handled exactly as needed.
We do our best to accommodate urgent delivery requests, including same-day or next-day shipping where possible. However, as many of our products are made to order or customised, we typically require forecasts or lead times to meet these needs. Please speak with your account manager or our sales team if you have urgent delivery requirements.
You can arrange to collect your order directly from our manufacturing site in the UK. If your order contains hazardous materials, the person collecting the goods must be ADR trained.
For larger orders, the vehicle would need to carry the correct safety equipment and placards. Please contact us in advance so we can prepare your items and ensure a smooth handover. Collection can be a convenient option for local customers or those using their own transport.
Documentation
Yes, material safety data sheets (MSDS) can be found on our website for most products. If this is not available online, please contact us and we will get back to you as soon as we can. A copy of the MSDS will also be attached to your order confirmation email.
Yes, either a Certificate of Analysis or a Certificate of Conformity is available with all of our products. Please specify if you would like any further documentation.
Some chemicals are regulated by the Home Office or restricted to commercial use only. These products require that you register for an HMRC license or sign a declaration form before purchase. This will be indicated on our website.
Should you wish for ReAgent to complete a supplier approval form, please email this to sales@reagent.co.uk and we will get back to you as soon as possible.
Yes, please let us know of you would like us to sign a non-disclosure agreement to protect your intellectual property. Lots of the products we manufacture are blended to the exact specifications of customers, and we keep these formulas and any other information safe.
We provide all standard documentation, such as Safety Data Sheets (SDS), Certificates of Analysis (CoA), and batch records, in digital format as part of our service.
Where we meet the relevant standards, we can provide documentation confirming compliance with regulations such as REACH, Restriction of Hazardous Substances (RoHS), and CLP (Classification, Labelling and Packaging of chemicals). If you’re working in a regulated industry, our technical and quality teams can help you ensure full traceability and conformance.
ReAgent holds multiple quality certifications, including ISO 9001 for quality management, ISO 14001 for environmental management, ISO 45001 for health and safety, and ISO 13485 for medical device manufacturing. These certifications reflect our commitment to maintaining the highest standards in all areas of our business.
Products
All products manufactured at our Cheshire site are batch traceable, undergo tight QC controls, and we always manufacture in accordance with ISO 9001. We carry out chemical analysis in our laboratory on-site so we know the exact composition of our products.
If your products don’t meet the required quality standards, we offer a 100% refund.
We offer a number of different grades of materials, depending on purity and certification. These grades may be tech grade, AR grade, or LRG grade. Please contact us if you require any information for your specific application.
As we primarily supply products for technical or industrial applications, most of our products would not be directly suitable for food applications. We are able to manufacture products for the pharmaceutical industry in class 7 cleanrooms, and we hold ISO 13485 for medical devices.
If you require pharmaceutical grade products, please contact us for more information.
For any questions regarding chemical or technical support, please call our technical experts on 0800 9555 798.
We are open Monday-Friday between 8.30am and 4.50pm, excluding bank holidays and Christmas holidays.
If you’re having issues with placing an order on our website, please call and we will try to resolve the technical issue or we can take your order over the phone.
Yes, you have the option of using your own branding. Alternatively, you can use the standard ReAgent branding or work with our in-house label designer to create custom packaging. We can even ship products direct to your customers. Please contact us with your specific requirements.
We are experts in manufacturing chemicals. If you already have a formula you’d like us to follow, we can blend chemicals to your exact specification. We can suggest alternatives if we can think of a safer or cheaper option, and can source raw materials at the best value.
We are certified to ISO 13485 and manufacture chemical mixtures to be used as in vitro diagnostic device test reagents and as medical disinfectants.
Yes, scale-up is one of our core strengths. Our in-house chemists can support you through every stage of product development, from initial formulation to full-scale manufacturing. Whether you need a few litres for testing or bulk quantities for commercial production, we can scale accordingly and provide consistency across batches.
We offer a wide range of packaging materials to suit different chemical types and volumes, including plastic and glass bottles, jerry cans, drums, IBCs, road tankers, and ampoules. We can also provide custom packaging and labelling, with options tailored to your product’s handling, storage, or presentation requirements.
Yes, we offer both white label and private label services. We can supply chemicals under your branding, with your choice of label design and packaging. This is ideal for distributors, resellers, or companies looking to offer bespoke formulations without investing in manufacturing infrastructure.
We can provide shelf life and stability data on request. This information is based on internal testing or supplier data and helps ensure your product is stored and used within its optimal performance window. Shelf life is also included on the product label and in documentation where applicable.
Our experienced technical team is always on hand to help you select the right chemical or grade for your application. Whether you’re unsure about concentration, purity, compatibility, or compliance, we can provide expert guidance to ensure you get a product that meets your needs.
About ReAgent
ReAgent is a privately owned, family-run business. We’ve remained independent since our founding, which means we can make customer-focused decisions quickly and invest in long-term partnerships.
We’ve been operating since 1977, giving us almost fifty years’ experience in chemical manufacturing, chemical blending, packing, and distribution. Our longevity is built on quality, trust, and the ability to adapt to our customers’ needs.
We’re based in Runcorn, Cheshire, in the northwest of England, with easy access to major road networks and shipping routes. Our manufacturing site includes production facilities, laboratories, warehousing, and office space, all under one roof.
We work across many industries including pharmaceuticals, diagnostics, environmental testing, aviation, electronics, manufacturing, food and beverage, education, and life sciences. Whether you’re a start-up or a multinational, we tailor our services to suit your sector’s specific requirements.
Sustainability
We aim to manufacture as sustainably as we can by using efficient production processes, investing in low-carbon technologies, and reducing waste wherever possible. We also prioritise ethical sourcing and regulatory compliance throughout our supply chain, and have a solar farm on our factory roof.
We minimise our environmental impact through rigorous waste management, energy-efficient operations, and proactive chemical safety procedures. We operate under ISO 14001 standards, hold the Ecovadis Bronze Award, and are committed to continuously improving our performance in this area. Our recent investments include solar panel installations and process optimisation to reduce emissions and waste.
Technical Support
We have in-house formulation expertise to help you develop new chemical products or improve existing ones. Our chemists can work with you on feasibility, prototype development, testing, and final production, whether you need something unique or a custom variation of an existing product.
Absolutely. We frequently work with customers to refine formulations for cost savings, performance improvements, regulatory compliance, or better scalability. Whether you have an underperforming product or want to adjust a blend, our team can provide practical solutions.
Yes, we offer in-house testing services using our full-scale laboratory and analytical equipment. Where required, we also partner with accredited third-party labs to provide detailed analysis, validation, or certification. We support quality control, product verification, and compliance testing.
Customer Experience
Becoming a customer is straightforward; simply get in touch with our sales team by phone or email. We’ll discuss your requirements, explain our process, and guide you through any necessary compliance checks or documentation. We aim to make onboarding as quick and smooth as possible.
Yes, all customers are assigned a dedicated account manager. Your account manager will be your main point of contact, helping you place orders, track deliveries, access documentation, and get technical support. This ensures continuity and a personal service tailored to your business.
We take all complaints and quality issues extremely seriously. Our internal quality team works closely with your account manager and our technical department to investigate any problems thoroughly. Every issue is logged, tracked, and reviewed, with corrective and preventative actions taken as needed to prevent recurrence and ensure customer satisfaction.
